Shop Manager at Vodacom Tanzania

Shop Manager at Vodacom February, 2020

Job opportunities at Vodacom Tanzania Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities;

* Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets);

* Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand;
* Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience ;
* Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
* Applies the advocacy of Self-Serve and Digital-Firstfor solving non-complicated service situations;

* Communicates and exchanges logical information in a concise and clear way, provides advicefor ensuring effective collaboration across channels, perhaps with other stores ;
* Engages with the local community and businesses (eg shopping centre, events, local charities/schools) and acts as an ambassador;
* Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
* Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;
* Ensures the team identify cross/upsell opportunities;
* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas;

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Insights and Reporting Dar and Coast at Vodacom February, 2020

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