Receptionist at Precision Air Services Plc

• Job Vacancy -- Receptionist
  Location -- Dar Es Salaam
  Position Type -- Full Time
  Organization Type -- Company

Application Deadline: 28 Jan 2015

Receptionist POSITION DESCRIPTION:

Description

Incumbent is to Handle calls and attend to customers for efficient and effective office operations/functions
Seeking incumbent with a Minimum of 2 years experience in document management systems
Details
The company is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position.

Position: Receptionist – 1 post

Reports To: HR Operations Administrator.

Duty Station: Dar Es Salaam.

Role Purpose Of The Statement

To provide comprehensive switchboard services and reception services in response to business needs, while adhering to all laid down safety and security standards

Key Accountabilities/Responsibilities

Handle calls and attend to customers for efficient and effective office operations/functions

Proper handover at switchboard and the reception ensuring that the incoming staff is well briefed /updated to ensure continuity.
Receive visitors at the PW headquarters and guide them promptly and accurately with security standards to avoid security lapses
Answering/responding to customer inquiries on delayed, cancellation and arrival of flights to improve customer satisfaction and reduce cases of complains
Ensure that all calls are answered by the second ring and all calls made to PW network at least 95% of them are attended to, then direct them as required in order to achieve efficiency
Send out daily reports on private calls made by staff for charging purposes Product knowledge is a must by keeping yourself up to date with all developments within PW network and all over the world, hence ensuring awareness
Identify inaccessible extensions, links and faulty lines and report to engineers for repair.
Knowledge and Compliance with relevant security procedures to minimize security threats/risks and enhance safety
Any other official duties as may be assigned by the controlling officer.

Performance Indicators:
Quality Customer Service
Timely and Accurate Reports
Treating all incoming and outgoing faxes with urgency.
Attending to calls professionally
On Time Performance.

Competencies:
Control usage of such office facilities under you
Confidentiality in official matters
Integrity in all respects of the job
Punctuality
Cost effectiveness in use of company resources

Knowledge, Skills, Experience
High School Certificate
Good command of English and Kiswahili both written and spoken
Diploma in telephone operation and receptionist
IT and communication skills
High proficiency in Ms Office packages
Minimum of 2 years experience in document management systems
Minimum of 2 years experience in Telephone operator
 

APPLICATION INSTRUCTIONS:

If you feel you meet the above requirements please send your application and CV to the address below. Only short?listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania