Application Deadline: 20 Jul 2015
Twiga Bancorp Limited (TBCL) is a fast growing Non- Bank Financial Institution established under the Banking and Financial Institution Act (1991). The Institution has 'five Branches, two in Dar es Salaam and one each in Arusha, Dodoma arid. Mvvahza.
THe lristltution also operates Sub -Branch activities at the Julius Nyerere International Airport, Kilimanjaro International Airport, Mwalimu Nyerere Memorial Academy in Kigamboni -Dar es Salaam as well as a service outlet in Bunda - Mara Region. The Institution is in the process of managing change by reengineering its organizational structure, introducing new products and services and reinforcing efficiency and professionalism in its operations. The bank has recently migrated to a state- of-the art banking software with the aim of improving it services and products offering.
In order to effect the envisaged changes, the Institution invites suitable applicants to fill the following post
JOB TITLE: Customer Service Representatives
(a) APPOINTING AUTHORITY: Chief Executive Officer
(b)RESPONSIBLE TO: Branch Manager
(c) DUTIES AND RESPONSIBILITIES
Provide superior customer service in a professional and friendly manner.
Maintain high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information all the time.
Assist customers with all their needs related to banking services.
Attend to customers in an orderly manner to ensure a positive customer experience.
Record keeping as per branch requirements and as per Bank policies.
Ensure accounts are opened according to the Bank's product; and services guidelines.
Identify opportunities to promote the Bank's products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff.
Active participation and support for branch sales campaigns.
Share knowledge and experience with other team
Members and provide support as required
Demonstrate positive attitude, adaptability, flexibility, and punctuality in all the day to day activities.
Required Education & Experience:
Holder of Bachelor degree in Economics, Commerce, Business Administration, Accounting,
Statistics; Banking or equivalent from a recognized
Institution with not less than 3 years working experience in reputable organization.
Fluent communication skills in English and Swahili (both verbally and in writing)
Required Skills, Knowledge & Competencies:
Able to work accurately and under high pressure within fixed and short timeframes
Willing, to work in a small team
Team player
Result and quality oriented
Good communication skills
Passion for helping customers
Willing to adapt quickly to changes in environment
Attractive remuneration package will be offered to the successful candidate.
Applications should be addressed to:
The Chief Executive Officer,
Twiga Bancorp Limited,
P.O. Box 10119
Dar es Salaam.
Physical Address:
Twiga House, Samora Avenue, Dar es Salaam
2nd Floor, CEO's Office.
Application should reach the Chief Executive Officer on or before 4.00pm on 20th July, 2015. Only shortlisted applicants will be contacted
Customer Service Representatives(x 2) POSITION DESCRIPTION:
From Daily News, 06th July 2015Twiga Bancorp Limited (TBCL) is a fast growing Non- Bank Financial Institution established under the Banking and Financial Institution Act (1991). The Institution has 'five Branches, two in Dar es Salaam and one each in Arusha, Dodoma arid. Mvvahza.
THe lristltution also operates Sub -Branch activities at the Julius Nyerere International Airport, Kilimanjaro International Airport, Mwalimu Nyerere Memorial Academy in Kigamboni -Dar es Salaam as well as a service outlet in Bunda - Mara Region. The Institution is in the process of managing change by reengineering its organizational structure, introducing new products and services and reinforcing efficiency and professionalism in its operations. The bank has recently migrated to a state- of-the art banking software with the aim of improving it services and products offering.
In order to effect the envisaged changes, the Institution invites suitable applicants to fill the following post
JOB TITLE: Customer Service Representatives
(a) APPOINTING AUTHORITY: Chief Executive Officer
(b)RESPONSIBLE TO: Branch Manager
(c) DUTIES AND RESPONSIBILITIES
Provide superior customer service in a professional and friendly manner.
Maintain high level of knowledge about the Bank's products and services, and ensure customers are provided with accurate information all the time.
Assist customers with all their needs related to banking services.
Attend to customers in an orderly manner to ensure a positive customer experience.
Record keeping as per branch requirements and as per Bank policies.
Ensure accounts are opened according to the Bank's product; and services guidelines.
Identify opportunities to promote the Bank's products and services; where appropriate, cross-sell and refer them to relevant branch or Bank staff.
Active participation and support for branch sales campaigns.
Share knowledge and experience with other team
Members and provide support as required
Demonstrate positive attitude, adaptability, flexibility, and punctuality in all the day to day activities.
Required Education & Experience:
Holder of Bachelor degree in Economics, Commerce, Business Administration, Accounting,
Statistics; Banking or equivalent from a recognized
Institution with not less than 3 years working experience in reputable organization.
Fluent communication skills in English and Swahili (both verbally and in writing)
Required Skills, Knowledge & Competencies:
Able to work accurately and under high pressure within fixed and short timeframes
Willing, to work in a small team
Team player
Result and quality oriented
Good communication skills
Passion for helping customers
Willing to adapt quickly to changes in environment
APPLICATION INSTRUCTIONS:
REMUNERATIONAttractive remuneration package will be offered to the successful candidate.
Applications should be addressed to:
The Chief Executive Officer,
Twiga Bancorp Limited,
P.O. Box 10119
Dar es Salaam.
Physical Address:
Twiga House, Samora Avenue, Dar es Salaam
2nd Floor, CEO's Office.
Application should reach the Chief Executive Officer on or before 4.00pm on 20th July, 2015. Only shortlisted applicants will be contacted
Customer Service Representatives(x 2) at Twiga Bancorp Limited (TBCL)
![Customer Service Representatives(x 2) at Twiga Bancorp Limited (TBCL)]()
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on
Wednesday, July 08, 2015
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