IT TECHNICAL SUPPORT OFFICER

Application deadline 2018-04-20

Location

Dar Es Salaam

Description

Purpose of the position
⦁ The primary purpose of this 12 month fixed full-time contract is to support the NSC with the design and execution
of a mobile-to-web system and development of a WASH web portal. For this purpose, HPSS Project is seeking to
engage a mature and skilled IT Technical Support Officer (ITTSO) with established experience and a proven track
record of working to a high standard on elements set out below.
⦁ For this purpose, the ITTSO will be placed in the MoHCDGEC to support the implementation of NSMIS and
development of its mobile solutions. The ITTSO will work under the supervision of and be answerable to the Chief
Technical Services Officer of HPSS Project.
Specific responsibilities
⦁ Co-lead together with the Head of Information Communication and Technology (ICT) Unit of the MoHCDGEC in
the design and implementation of a web portal.
⦁ In collaboration with the Head ICT Unit and NSC National Coordinator develop and execute
⦁ Under the supervision of the NSC National Coordinator to create and update data-elementajdata eetsand
indicators to feature monitoring indicators of the NSC phase II.
⦁ Co-lead together with the ICT Unit and NSMIS Focal person the development and implementation of training of
system users (NSC focal persons) during the system rollout.
Under the guidance of the NSMIS Focal person, manage and monitor NSMIS instances (live and test instances)
to ensure they are up-and-running and continuously working efficiently.
⦁ Under the guidance of the NSMIS Focal person, perform system customization and updating whenever there is
new update or release of the software.
⦁ Under the direction and guidance of NSC Coordinator, ensure the NSMIS dashboard is up-to-date, accurately
displaying current information determined by NSC Coordinator.
⦁ Technically support the Regional and Council NSC implementing teams and their coordinators to perform regular
data cleaning.
⦁ Under the direction of the NSC National Coordinator, assign different data sets (forms) to their respective data
collection points (organization units) particularly for newly established Regions and Councils.
⦁ By the 5th day of each month, to deliver a comprehensive report on the previous month's activities and outputs in
a format agreed wit~ ~he HPSS Chief Technical Services Officer and the NSC National Coordinator.
3. Additional responsibilities
⦁ Management and registration of new system users.
⦁ Troubleshooting and fixing users' system' log-in problems and issues.
⦁ Resetting users' forgotten username or passwords.
⦁ Manage user accounts, for example: changing credentials of staff who moved from one
district to another.
• Create standard reports and establishing the system as per users' requirements.
Qualifications
Bachelor of Computer Science or similar qualifications from a recognised high learning institute.
Proven high level of integrity, trust and ability to work well in a fast paced workflow
Understands the government system both local and central especially the health department
2 years' experiences of working in health Information System or related field.
Excellent interpersonal skills; demonstrated ability to interact professionally with culturally diverse staff, clients,
and consultants.
Competence to assess priorities and manage a variety of activities in a time-sensitive environment and meet
deadlines with attention to detail and quality.
Proven record of aligning diverse, multi-level teams with project mission and vision.
Track record of strong commitment to sharing knowledge, documenting experiences, supporting creative
initiatives, and sharing credit
Desirable but not essential knowledge in development/customization of open source application
Desirable but not essential knowledge in android application development/customization
Application should be accompanied with: -
A well-typed CV;
Certified copies of relevant certificates;
Names of at least three (3) referees with reliable contacts;
Contact address during daytime (Postal Address, Cell phonefTelephone number, Skype, e mail)
Send your application to the following address:
HR and Administration Manager,
HR and ADMINISTRATION Department,
Health Promotion and System Strengthening (HPSS) Project,
P.O. Box 29,
Dodoma
Also
Online application via email: hpssjobs@hpss.or.tz
A client seeking a qualified candidate for the position of an IT TECHNICAL SUPPORT OFFICER