Assistant Technical Support

Job Description

Job Description
Title: Assistant Technical Support
Report to: Hard Ware Engineer
Job Brief
Responsible for designing, programming, installing and maintaining and troubleshooting of hardware,
software and network of WASSHA operations. The Technician will also be responsible for training staff
and agents on simple WASSHA repair and support in an effective and efficient manner to ensure
maximum sales are achieved by the company.
Job Description
• Installing and configuring and managing computer hardware, software, systems, networks,
printers and scanners
• Planning and undertaking scheduled maintenance upgrades whenever required
• Responding to breakdowns
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Maintaining records of all hardware and Software equipment
• Provide reports to the management as per requirement
• Managing stocks of equipment, consumables and other supplies.
• Shift and on-call work may be required, particularly where equipment is in continual 24-hour
operation.
• installing and configuring hardware operating systems and applications
• monitoring and maintaining computer systems and networks
• talking to staff or clients through a series of actions, either face to face or over the telephone to
help set up systems or resolve issues
• troubleshooting system and network problems and diagnosing and solving hardware or
software faults
• replacing parts as required
• providing support, including procedural documentation and relevant reports
• following diagrams and written instructions to repair a fault or set up a system
• supporting the roll-out of new applications
• setting up new users’ accounts and profiles and dealing with password issues
• responding within agreed time limits to call-outs
• working continuously on a task until completion (or referral to third parties, if appropriate)
• rapidly establishing a good working relationship with agents and other professionals, e.g.,
software developers
• testing and evaluating new technology
Requirements
• A diploma in Electrics or Electronics Engineering or relevant field.
• Experience in similar role not less than 2 years
• The computing world evolves very quickly and new technologies are always being developed so
it is more important that candidates keep IT knowledge up to date
• Prior work experience gained in any position involving contact with customers or the general
public may be advantageous
• Key skills for technical support officers
• Technical skills especially on hardware/software equipment.
• Organizational skills
• Interpersonal skills
• Communication skills
• Patience
• A logical mind
• Capable of working well under pressure
• Enthusiasm to be continually learning

How to Apply
Interested individuals should submit their applications to recruit@tz.wassha.com indicating:
1. Why you think you qualify for this post
2. Current CV, indicating relevant experience based on previous tasks; and skills that you are
bringing into the organization.
3. Names and contacts of three referees who have supervised you in your previous working history
Telephone calls will not be entertained